Policies
PRIVACY POLICY | RETURNS POLICY
This privacy policy discloses the privacy practices for http://www.FlyFishingGearAndAccessories.com. This privacy statement will inform and notify you of:
- What personally identifiable information is collected
- How the information is used
- With whom the information may be shared
- What choices are available to you regarding collection, use and distribution of the information
- The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Finesse Fly Fishing Company’s control
- How you can correct any inaccuracies in the information
What personally identifiable information is collected?
When you visit FlyFishingGearAndAccessories.com and place an order, personally identifiable information is required, such as your Name, Billing and Mailing Addresses, Phone Number, Email, and credit card information. When you register for an account for the sole purpose of receiving a newsletter, personally identifiable information such as your Name and Email, and optionally Address and Phone Number will be collected. In addition, our web server tracks technical statistics about your visit based on your computer's IP address. This information is not personally identifiable.
How is the information used?
The personally identifiable information that is collected during the order process is used to deliver the goods that were purchased. If an order is placed without registering for an account, the personally identifiable information is not used for any other purpose. If you have registered for an account and have entered personally identifiable information, the information is stored for the purpose of ease of use for you, the customer. For example, Mailing and Shipping Address information is stored so that when you place another order, you do not need to re-enter the information. The personally identifiable information that is collected from registering for an account for a newsletter is used for delivery of the newsletter.
With whom the information may be shared?
Finesse Fly Fishing Company does not, nor will it ever, sell, rent, or share any personally identifiable information to any third party.
What choices are available to you regarding collection, use, and distribution of the information?
If you provide us with your email address, you may receive email messages regarding an order you have placed with Finesse Fly Fishing Company. If you have chosen to, you may also receive periodic email newsletters. If you do not wish to receive these, please log into your online account at FlyFishingGearAndAccessories.com and unselect "OK to Email Me". If you have provided us with your mailing address, you may also receive periodic catalogs or fliers.
The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Finesse Fly Fishing Company’s control.
Any personal information entered on our website is encrypted by the industry standard protocol SSL. This encryptions occurs between the www.FlyFishingGearAndAccessories.com website and your web browser. This encryption makes it extremely difficult for anyone to intercept the information while it is being transmitted to and from our website. Once you have entered personal information on our website, it is securely stored in our database. Credit card numbers are encrypted and other personal information is not accessible from outside our website or internal software.
How you can correct any inaccuracies in the information
If you wish to correct information on our website, there are options to correct this information. If you have registered for an account, please log into your account on www.FlyFishingGearAndAccessories.com and correct your information in the "My Account" section. If you placed an order without registering for an account, please contact us at (503) 622-3779 or email us at info@FlyFishingGearAndAccessories.com and provide us with your updated information.
RETURN POLICIES
Package and return any regularly stocked merchandise to us within thirty (30) days for a full refund, credit, or exchange. All sale, clearance, and special order items may not be returned for any reason other than being defective. Finesse Fly Fishing Company will issue a Call Tag for any defective merchandise or any item(s) shipped in error.
A copy of the receipt, packing slip, or invoice should accompany all returns. Include your request for a refund, exchange, or replacement.
Rod & Reel returns: Rods can be cast on lawns to make sure that this is the proper rod, but we are unable to accept a return if the rod has damage or has a dirty cork grip. Used reels will not be accepted for return.
Waders & Boots: Please try on waders and boots inside a clean house to insure a proper fit before using them for outdoor use. Used boots and waders will not be approved for return, exchange, or credit and will be promptly shipped back to you.
Finesse Fly Fishing Company
C/O Returns Department
PO Box 390
Welches, OR 97067
